ModerNash Wholesale Furniture Return Policy
ALL SALES ARE FINAL. However, if you are not satisfied with your purchase, you can contact ModerNash Wholesale Furniture to discuss return options. Please remember shipping damages or manufacturer defects do not warrant the return of furniture. Damaged furniture will be replaced, repaired, and dealt with accordingly to ensure you are satisfied with your purchase.
If your furniture arrives damaged, it is very important to note any damages to the furniture as well as any damage to the boxes on the BOL (bill of lading) or shipping documentation. If the furniture is clearly damaged beyond repair, you as the customer should refuse that piece of the shipment. It is not necessary that the entire shipment should be refused all together, only the damaged pieces.
If your furniture needs repair, your repair claim must be presented in writing to ModerNash Furniture Supply along with pictures within 7 days of receiving shipment. If your furniture needs replaced (due to it being damaged beyond repair) ModerNash Furniture Supply will produce a replacement claim and proceed to replace the damaged furniture. You must contact ModerNash Furniture Supply with your return request within 4 days from the date you receive your furniture in order to take advantage of this service. No returns will be accepted without authorization from ModerNash Furniture Supply. It is your responsibility to get in contact with ModerNash Furniture Supply so that we can mitigate with the shipping company and process the return in a timely manner.
Once you have contacted ModerNash Furniture Supply in regards to the damage, ModerNash Furniture Supply will send you documentation which details the claim procedure and possible solutions. ModerNash Furniture Supply will require a Return Authorization number from the manufacturer in order to arrange pickup and shipping to the manufacturer. You, the customer, are responsible for Return Shipping Fees which are not the same cost as your original shipping charge. Return Shipping Fees are estimated at 15 - 25% of the purchase price. The actual charge will be deducted from your refund. You will receive your refund after the shipment is received in new condition and in good order.
If you decide to return your furniture, a 20% restocking fee will apply for all returned merchandise, plus actual shipping charges to receive the product from the manufacturer, plus all shipping charges to return the furniture to the manufacturer.
If authorization to return your furniture is granted and no damage or defects have been found, the entire purchase must be in the original packaging and in the manufacturers' original new condition. In the event that an item is returned in damaged condition following a return, additional charges for repairs will apply - so please be sure it is very well packaged and handled with care.
FINALLY, PLEASE BE INFORMED: Due to the fact that many of our pieces are custom made and not cookie-cutter produced furniture and that shipping is not an exact science, ORDERS MAY TAKE LONGER THAN STATED ON OUR WEBSITE. If ordering a custom piece, once the order has been confirmed and payment processed the order cannot be canceled or a refund given for any reason.
All other inquiries concerning returns can be sent to info@modernashwholesale.com
